Full-Time and Permanent; Non-Exempt; 7.5 Hours/Day; 252 Days/Year; 12 Months/Year; Grade PP

 

General Responsibilities

 

This position is responsible for ongoing, first-level, school-based technical support in the form of installation, maintenance, and repair of the school division’s computers, servers, networking devices, software, and all other technology-related equipment. Network Engineers will be responsible for complying with Department of Technology (DOT) standards and directives for the work to be accomplished at their respective building.

 

Minimum Qualifications, Education and Experience

 

Requires an Associate’s Degree, Bachelor’s preferred in Computer Science or a related field, and broad computer and network support experience or an equivalent combination of education and experience. Industry-relevant certifications required (i.e. Network+, A+, etc.) Must possess a working knowledge of Windows OS: Apple iOS; G ZEN; Ethernet (IO Base T) switched networks, TCIP/IP address, and routing. Advanced troubleshooting and configuration knowledge of microcomputers in a networked environment are required.  Requires two (2) years of customer service and/or K-12/IT department experience.

 

Essential Job Functions

• • Responsible for providing technical support in the form of installation, maintenance, and repair of the school division's computers, servers, networking devices, software, and all other technology-related equipment.
  • Provides technical support, consultation, and troubleshooting for all district users including teachers, staff, students, and other district staff on the implementation of technology.
  • Analyzes, designs, propose, install, and document network installation and change activity at assigned site(s).
  • Performs and/or assists in problem determination and resolution activities to include troubleshooting, diagnosis, and resolution of often complex software and hardware problems involving LAN, WAN, and VoIP connectivity.
  • Provides input and assists in the coordination of site installations relating to computer systems and other technological peripherals, including software.
  • Maintains and modifies computer software programs such as operating systems, communications software, utility programs, software patches/fixes, etc.
  • Responsible for coordinating new equipment installations, network changes, and similar technical requirements with district-level staff.
  • Coordinates networking upgrades and changes in other technology at assigned site(s).
  • Serves as a liaison between the Network Services Department and the schools regarding technology requirements and the communication of information and standards.
  • Responsible for maintaining the school’s technology inventory (Asset Tracking software) and assist in the checkout/check-in procedures alongside the Inventory team at the local school level (SDS, APs, ITRTs, Designated staff).
  • Troubleshoots complex problems requiring specialized expertise.
  • Utilizes specialized tools to diagnose and repair microcomputer and peripheral systems; including utilizing appropriate safety equipment in the performance of duties.
  • Performs configuration, testing, and debugging of new hardware and software and other related technologies.
  • Possess excellent communication, customer service, technical and professional skills;
  • Ability to read and comprehend technical manuals and solve complex problems in a timely manner.
  • Ability to work independently and without constant direct supervision.
  • Ability to properly develop and maintain accurate documentation.
  • Ability to make presentations or explain technical concepts to non-technical professionals.
  • Ability to occasionally drive; stand; walk; climb; balance; bend; stoop; kneel; twist/turn; push/pull up to fifty (50) pounds; lift/move up to twenty (20) pounds for at least 35 feet.
  • Installs and maintains application software and user email accounts.
  • Troubleshoot, identify and resolve problems associated with application software and user/mail accounts as needed by district staff.
  • Sets up and configures hardware and installs new software on school computers.
  • Substitutes for engineers during long-term absences; including the pending assignment of a new engineer to a school.
  • Requires timely and regular adherence to established work schedule for reliable function of this position.
  • Performs any other related duties as assigned by the District Technical Support Supervisor (DTSS) and other appropriate administrators;