Full-Time and Permanent; Non-Exempt; 7.5 Hours/Day; 252 Days/Year; 12 Months/Year; Grade HH

General Responsibilities

The Lobby Administrative Assistant provides services to staff and visitors in the Central Administration Building and across the school district. While primary functions include direct service/lobby support, additional duties include handling various department tasks (i.e., security support and student discipline support.

Education and Experience

Requires a high school diploma, 2-3 years of related administrative support experience, and a minimum of five (5) years of customer service experience is required.     

Essential Job Functions

• Assists all staff and visitors with appropriate procedures for building access.
• Maintains sign-in logs for all visitors, guests, and staff without identification badges.
• Operates the photo badge system and distributes badges to all “visitors”.
• Maintains badge logs and distributes temporary/day badges to temporary Norfolk Public Schools guests and visitors.
• Schools employees or employees without their identification badge.
• Works collaboratively with contracted lobby security officers.
• Assists in maintaining a professional atmosphere in the lobby.
• Shares concerns or makes recommendations related to security and safety based on observations in the lobby.
• Provides visitors with information related to location and services of building occupants.
• Assists with parking permits, decals, and temporary passes.
• Contacts the appropriate office regarding visitor access.
• Works with community agencies that frequent the Central Administration Building (i.e., various City of Norfolk offices, Office of the Commonwealth’s Attorney, Norfolk Juvenile Court, Norfolk Police Department).
• Prepares documents and databases related to various functions, including security and discipline.
• Answers all calls made to the Central Administration Building lobby and directs the calls to the appropriate department.
• Performs additional duties as assigned.